Privacy Policy
Bowes Gas Services respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect your personal data when you contact us, use our website or book our services.
Information We Collect
When you contact Bowes Gas Services or book an appointment, we may collect personal information such as your name, address, telephone number, email address and details about the service or work you require.
We may also collect information that you provide when communicating with us by telephone, email, through our website or through our online booking system.
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We use your personal information to respond to enquiries, arrange and manage appointments, provide quotations, carry out requested work, issue invoices and maintain appropriate service and repair records.
We may also use your contact details to communicate with you about an existing booking, work we have carried out or services you have requested.
How We Store Your Information
We take reasonable steps to keep your personal information secure and only retain it for as long as necessary for the purposes for which it was collected, or where we are required to keep records for legal, tax, accounting or regulatory purposes.
Sharing Your Information
We do not sell your personal information. We may share information with trusted service providers where necessary to operate our business or provide services to you, such as our online appointment booking provider, website hosting provider, accountants or other professional advisers.
We may also disclose information where required by law or where necessary to meet our legal or regulatory obligations.
Online Booking
When you use our online booking system, the information you enter is processed by our third-party booking provider to arrange and manage your appointment. Their own privacy policy also applies to information processed through their service.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the site. We may use analytics services to collect information such as pages visited, approximate location, device type and how visitors found our website.
Where required, non-essential cookies will only be used with your consent. You can also control or delete cookies through your browser settings.
Your Data Protection Rights
Under UK data protection law, you have rights regarding your personal information. Depending on the circumstances, these may include the right to request access to your personal data, ask us to correct inaccurate information, request deletion of your information, restrict or object to certain processing, and request a copy of information you have provided to us.
If you wish to exercise any of these rights, please contact Bowes Gas Services using the contact details below.
Contact Us About Your Personal Information
If you have any questions about this privacy policy, how we use your personal information or wish to exercise your data protection rights, please contact:
Bowes Gas Services
Email: bowesgs@gmail.com
Telephone: 07845 014029
Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.